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Customer support is available Monday to Friday, 8am – 8:30pm. Average answer time: 24h.
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FAQ
Shipping, payment and returns.
All orders ship from our head office in Montreal, QC. Free shipping on orders over $80 to Canada.
How long does it take to process my order?
Order processing times range between 1-2 business days. Please keep in mind that orders placed towards the end of the business day on Friday will most likely not be processed until the following Monday.
What are the average shipping delays to receive my order?
Once your order is processed, you will receive your 'shipped order' confirmation email including your tracking number. Shipping times vary on average between 1–10 business days depending on the destination location or country (shipping delays may vary during holidays, long weekends, and other peak postage seasons).
Where is my order coming from?
All orders are shipped directly from our head office in Montreal, Canada.
What types of payment methods can I use to check out?
Our payment processor supports Visa Debit, Visa, Mastercard, and American Express. Apple Pay and Shop Pay work at checkout too.
What do I do if I have a problem with my order?
Issues with orders are not common, but they sometimes happen. We're here to help when things don't go quite as planned. Please email us with a description of your issue and we will make it right.
Can I return a product?
Sealed products can be returned within 14 days of receipt for a refund, minus any shipping we paid; there is no restocking fee. Opened products can't be returned unless their lot is recalled, and clearance items are final sale. Email orders@bullnutrition.com with your order number and name first, and we'll tell you how and where to send it. Return shipping is paid by the customer.